Privacy & Cookie Policy

KJ Clean ("we", "us", "our") is a family-run cleaning business based in North Baddesley, Southampton. We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what we collect, why, and what your rights are.

1. Who we are

KJ Clean is the data controller for the information you provide. You can reach us at:

• Email: infokjcc@aol.com
• Phone: 07881 468053

2. Information we collect

When you contact us or request a quote, we may collect:

• Your name and contact details (phone number, and email address if you email us).
• The details of the job or enquiry you send us, including any photos you share.
• Basic technical information such as your device type and IP address, collected automatically by our hosting provider for security and to keep the site running.

We only ask for the information we need to respond to your enquiry. We do not knowingly collect data from anyone under 16.

3. How we use your information

We use your information to:

• Respond to your enquiry and provide a quote.
• Arrange and carry out the work you have asked us to do.
• Keep records of the work we have completed.

Our legal basis for processing this data is your consent when you submit an enquiry, and our legitimate interest in responding to potential and existing customers. We never sell your data, and we do not use it for marketing unless you have specifically asked us to.

4. Who we share it with

We do not sell or rent your personal data. We only share it with trusted service providers who help us run the website and respond to you:

• Web3Forms, which processes our contact form and delivers your enquiry to us by email.
• Google Maps, which embeds the location map on our contact page.
• Our website hosting provider, which stores the site and its logs securely.

We may also disclose information if required to do so by law.

5. Cookies

A cookie is a small file stored on your device. We keep our use of them to a minimum:

• Essential storage: we save your cookie choice in your browser so we don't ask you again on every visit.
• Embedded content: the Google Maps map on our contact page may set its own cookies. These are controlled by Google.
• Optional analytics: if we use analytics to understand how the site is used, these cookies are only set with your consent, and you can decline them using the cookie banner.

You can clear or block cookies at any time through your browser settings.

6. How long we keep it

We keep enquiry and customer records only for as long as we need them to provide our service and to meet our legal and accounting obligations. After that, we securely delete or anonymise them.

7. Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct or delete your data.
• Object to or restrict how we use it, and withdraw consent at any time.

To exercise any of these rights, email us at infokjcc@aol.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.